Interpersonal Relationship Skills course is designed to help delegates to develop their people skills and examine how they communicate and interact with suppliers, clients and internal colleagues at all levels. It focuses on different areas of communication, assertiveness and interpersonal skills to equip delegates with a practical understanding of: • How they can improve their communication skills • Differences between submissive, aggressive & assertive behaviour • Using effective people skills to persuade & influence • Delegate and handle criticism effectively

• Interpersonal Skills
• Communication Skills .
• Assertiveness Skills
• Understanding and valuing differences.
• Practising various Interpersonal Skills
• Feedback and Delegation – Applying
• Summary and Close